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Returns Policy

Online Returns Policy
We recommend you read our Returns Policy in full prior to you making a purchase from our website.
We are happy to assist you with the return of items purchased online that are unsuitable once we are notified within 14 days from the day after delivery of the item(s).
We must be informed of your decision to cancel and return your order within 14 days from the day after delivery of the item(s).

While the item(s) are in your possession you must take reasonable and appropriate care of them. They must be in “as new” condition and returned in their original and undamaged packaging.
Refunds will be processed back to the same payment method that was used for the original order and will be issued once the goods have been returned to us.
Please be aware that we will refund your delivery cost only if the return is as a result of our error (e.g. faulty product or incorrectly shipped) and that if you wish to return an order due to a change of mind
you will be responsible for all delivery costs when returning goods to a store or a warehouse. In addition, a fee may apply, where the item(s) returned have diminished in value through handling the item beyond
what is necessary to inspect the features and characteristics of the item(s).

Online Returns Exclusions
We are unable to offer a refund or an exchange under this policy on the following goods once they have been removed from their packaging in the interest of hygiene: mattresses, pillows, bedlinen, mattress toppers, duvets, headphones, headsets, haircare, menscare, electric blankets, medical devices, and personal care items. Kitchen appliances where installation has already begun and Gift Cards.

Specially tinted Paint - We recommend ordering a sample of your chosen colour before committing to a larger purchase as this paint colour has been specially mixed and cannot be returned.

In addition, any technology, Apple products, software DVDs, and CDs purchased with a tamper proof seal cannot be returned once this seal is broken. All technology products are covered for faults by our guarantee.
The guarantee excludes faults caused by accident, physical damage, neglect, misuse, wear and tear or failure to follow the instructions.
We also recommend you immediately inspect any goods that we deliver to you or that you collect from one of our stores to ensure you are completely satisfied.
If you have any questions about this policy, please contact our Online Customer Service Team at
This returns policy only applies when you make a purchase online from our website.

Returns with DPD
If you have received a DPD label from us to return your item please follow the simple steps below to return the goods to us.
Step 1
Attach the returns label to the outside of the package you wish to return.
Please make sure goods are packaged in their original packaging only.
Step 2
Log onto the and locate your nearest drop-off depot.
Step 3
Bring the parcel to your local DPD depot of choice and drop it off. You will be provided with a receipt which allows you to track the return on the DPD website.

If you have any queries in relation to the return of your order, please contact our Online Customer Service team via email at
Alternatively, you can contact us via telephone on 0504 21900 Ext 607

Return of Faulty Goods
Prior to returning the goods by post or courier, please contact our who will guide you through our hassle free returns procedure.
This may include inspection of the goods, arranging for the goods to be sent for repair, or providing you with a replacement.

Refunds will be made via the method of payment you used to make your online purchase. Refunds will normally be processed within seven (7) days of receipt of the returned goods (as set out herein) or cancellation of the order.

Repair Of Faulty Goods
In the event of a warranty claim the product must be returned to our store at your own cost and will be appraised for warranty prior to its return to you.
Goods returned for repair will be assessed and/or repaired within a reasonable time frame. These times may vary due to reasons beyond both our control and the repairer’s, i.e. part availability or incorrect fault description.
If warranty is rejected, you will be required to pay labour, assessment and/or freight fees if goods are determined to have been damaged by misuse or accidental damage.
If any goods that you return are capable of retaining user generated data such as files stored on a hard drive, telephone numbers stored on a mobile phone and songs stored on a portable media player,
the replacement or repair of the goods may result in loss of the data. In these circumstances, we recommend you back up data to prevent data loss, and remove sensitive or confidential data, as a party
assessing and/or repairing your goods may be required to view data in the course of carrying out the assessment. We will not be responsible for any data loss.
In some circumstances, goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

If you are returning items by post please send them to the following address:

Stakelums Home & Hardware / Expert Electrical
Racecourse Retail Park
Racecourse Road
Co. Tipperary
E41 H9C7

Your Consumer Rights

Consumer contracts are protected by the Sale of Goods and Supply of Services Act 1980 (as amended) (“the Act”) and other applicable legislation.

Under the Act the purchaser of goods has a number of rights, including that:

(a) goods must be of merchantable quality – goods should be of reasonable quality taking into account what they are meant to do, their durability and their price.

(b) goods must be fit for their purpose – they must do what they are reasonably expected to do.

(c) goods must be as described - the buyer must not be misled into buying something by the description of goods or services given orally by a salesperson or an advertisement.

These rights cannot be excluded and are in addition to any extended warranty you may purchase or any voluntary manufacturer’s warranty you may be given.

There may be circumstances where you are not entitled to a remedy.

For further information about your consumer rights, visit the Competition and Consumer Protection Commission at


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