Join Our Team

Key Responsibilities

• Meeting and greeting customers into our showroom.
• Respond to sales enquiries in a professional & timely manner
• Provide quotations based on customer requirements & budget.
  
• Deliver an excellent standard of customer service for every sale, regardless of size.
  
• Provide one-to-one consultations whilst working on and finalising clients projects.
  
• Providing customers with information such as stock availability, products, pricing, and lead times.
  
• Monitor customer orders and deliveries and keep customers updated on the same.
  
• Resolve order and delivery issues and take responsibility for the same.
  
• Assist with the day to day running of the showroom and help maintain the high standards in terms of appearance by carrying out non sales responsibilities as and when required.
  
• Working off your own initiative and understanding the importance of great customer service
  
• Offer alternative products, upsell, when possible, promote own brands and cross brand sales.
  Carrying out any additional duties as required to meet business requirements.

Qualifications & Skills

Essential

• Previous experience in an environment, with direct customer engagement, where top class standards of customer service is required
• Friendly and engaging manner
• Well-presented with professional and warm demeanour.
• A team player with excellent communication and interpersonal skills with the ability to empathise with clients.
• Enthusiasm to learn and excel within the company.
• Fluency in English - written and spoken
• Excellent organisational skills.
• A high level of self-motivation and ability to work on own initiative.
• Competent computer skills
• Previous experience in an environment with direct customer engagement, providing excellent standards of customer service.

Desirable 

• Tiles/sanitary ware background highly desirable
• Stoves/Heating/Plumbing background desirable
• Have an interest in interiors / interior design.Stakelums Home & Hardware are looking for a motivated sales assistant to join our Bathroom, Tiles & Stoves department.
• Experience with customers in hospitality, tourism and retail sectors
• Previous experience in sale of bathrooms, tiles & plumbing would be an advantage
• Applicant must have a good attitude, a willingness to learn and be a good team player
• Must be able to work on their own initiative, have excellent interpersonal skills and a warm, welcoming manner

More info

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